Customer reviews of Furness Rigby

By Stephen H on 26 March 2016 | Verified purchase

A hassle free car buying experience. Excellent, courteous service. This was the first time that I have had any dealing with the company and I would not hesitate to go back to them again. Highly recommended.

By Michelle T on 01 February 2016 | Verified purchase

From start to finish the service was excellent very pleased with the car bought, would recommend this car dealer.

By K A on 23 April 2021 | Purchase not verified

Poor customer service. Chap was unwilling to take a deposit for a car and told me to ring next day to arrange a viewing and then goes and accepts a deposit from another customer. Ridiculous!

By D S on 06 April 2021 | Purchase not verified

Very disappointed with the poor customer service I received. Spoke with company to get a few more details and person was very unhelpful, asked if I could leave a holding deposit to secure the vehicle but was told no, just leave a message on the advert, which I did, never got back to me, then when called again, was told that someone would return my call, 90 minutes later, no call back, so chased them again only to be told they sold the vehicle. SHOCKING

By Richard B on 12 December 2019 | Purchase not verified

Needed a economical family wagon and Furness Rigby delivered - found the car we wanted, they let us take the unpressured time we needed and gave me the type of test drive I wanted, they gave me a fair price for my part ex (unlike several other dealers who just insulted me on a well looked after part ex) and purchase was easy and stress free - everything they promised they would do before collection was done with no fuss (unlike other dealers I've dealt with who often "forget" the more minor things). One thing I was very impressed with is they prepare the cars BEFORE putting them up for sale, whereas many dealers don't - this is a big positive!!! Very happy with the car we bought from them so can't recommend them highly enough.

By Rebecca F on 31 October 2019 | Purchase not verified

Been speaking to two of the sales men for 3 days about a car. Was in the process of organizing my trip to the store to finalize all, once on the motorway i called to confirm my attendance to be informed that the sales man had 'just this minute sold the car' - not very pleased as i was never informed about the sale until I called him. Terrible terrible customer service .... typical salesman.

By Josie M on 17 August 2019 | Purchase not verified

Bought an Audi A4 Avant from Furness Rigby in March 2019. Waited five months to review. Very happy with car, and after nearly 6,000 we have had no issues. Only downside was that the car only had one key, which wasn’t mentioned til we came to pick it up.

By Carl S on 23 May 2019 | Purchase not verified

Travelled up from south wales middle may to buy peugeot 308 gt. Good price for my part ex, new car was cleaned and ready to drive away. Staff brilliant .

By Lionel F on 09 March 2019 | Purchase not verified

Good honest sales. No pressure selling, good part exchange, all round great service.

By Nick G on 02 July 2018 | Purchase not verified

After our current car had been written off we were in need of a replacement within 2 weeks and having planned a weekend away with family in Chester we thought we'd give this dealer a go. We were quite specific with what we wanted (Mazda 5) and although there were a few things that needed to be addressed before we bought the car the dealer representative was more than happy to accommodate our needs within our budget so we're very happy with our purchase. Sales staff were not in the least bit pushy and happy to leave us to look around the car and then test drive it (twice). A secondhand car is always a concern but having agreed the 2 year warranty within the price we feel very comfortable. All credit to the staff who I'm sure will have the car looking at its best when we pick it up in 2 weeks. Thanks for the experience. We may even travel 250 miles in a couple of years when we look to change the car again. Would have no hesitation in recommending this dealer.